Welcome to What Part? – The Specialists Car Parts Locator Service.
We aim to help our customers save time and money when searching for Mercedes parts and Mercedes spares by comparing prices from over 250+ warehouses, motor factors, and Mercedes car breakers from around the UK. So whether you are looking for Mercedes genuine parts, new Mercedes parts or used Mercedes parts we are the one stop shop for all your motoring needs.
We help thousands of customers searching for Mercedes spare parts daily, and are arguably the biggest and most trusted car parts comparison site used by both the general public and trade. We have access to over 1 million Mercedes car parts - so start your search below NOW!
How our service works?
1) SEARCH - Complete the FREE easy to use Online form below. Alternatively, if you require support completing the form call our team on 09040 848 444* Or 07099 858 858.
2) QUOTES - You will receive Instant Online Quotes OR will be sent Free Quotes Via Email and Text from our ‘LIVE’ Stock Check.
3) CHOOSE – Compare all your quotes and choose the one that suits you the best.
4) ORDER – Place your order directly with the supplier & get parts delivered next day.
Searching for your Mercedes Spares:
There are 2 main ways in which you can use our service.
Use Our Online Form:
The quickest way to start searching for your Mercedes spares is to search online by using the form below. We have developed an easy to use online form that will help us to gather all the information we require about the Mercedes parts you are trying to locate. These details will then be submitted to all the companies on our network and will help to make sure we get you the cheapest & most accurate quotes for your part(s).
If you are having problems with filling in your details or need further support, don’t despair as our car parts advisors are ready and waiting to help take your Mercedes parts enquiry. Our car parts advisors have over 10 year's experience in the new and used car parts industry, therefore, we will ensure that we will get all the correct details from you, which will mean that the quotes you receive will be accurate and the most competitive from around the UK. Call us on 09040 848 444 (Call cost £1.02 p/m plus network extras) OR 07099 858 858, and our lines are open from 9am Til 6pm Monday – Friday.
Your Mercedes Car Parts Quotes:
Instant Quote Online:
Once you have given us the details of the part(s) you require, we will instantly start searching for your Mercedes car parts. In most cases we will provide you with an instant quote online, in which case we will give you the details of the company that is stocking your Mercedes parts so you can contact them directly to make further enquires or to order yours parts.
Our ‘Instant Quotes’ are prices that we have had from previous customers looking for parts from the same make and model/year of car, which we keep up-to-date in live time, therefore, this is exclusive data from the trade and is available to our customers only. If you do receive an Instant Quote, please note that although suppliers have multiple stock of the same part, the parts are not reserved in anyway and are sold on a first come first served basis – so call then quickly to avoid disappointment.
'LIVE' Stock Check:
In addition to our online instant price, we also send out your Mercedes parts enquiry (your emails address and telephone number are kept confidential) to all the suppliers on our network to see if we can get specific quotes for your part(s). This 'LIVE' search ensures that we are double checking stock from across the country to get you the latest and most competitive quote – this check makes sure were searching newly arrived stock, seasonal discounts, special offers or sales offered by our companies on our network.
Once we have found your Mercedes parts we will send you the quote via Email OR send you a FREE Text to your mobile with the details of the company stocking your parts, in which case you can contact them directly to make further enquires OR to order yours parts. Our LIVE Stock Check is typically only available between the hours of 9am Til 6pm. These quotes can arrive as quick as 5 minutes but can take upto 1 hour, depending on how busy our suppliers are on the day.
Mercedes Genuine Parts – Which Quote to choose?
Right, so you have started your search for new & used OR Mercedes genuine parts, and have received either an Instant Quote or a LIVE Stock Check quote, or both. The next thing to do is choose the quote that best suits you. Below are some of the factors to consider when exploring which quote to choose when purchasing your car spares:
Choose by Price:
Arrange your quotes in the cheapest price order, as let's be honest the less you have to pay for
your Mercedes genuine parts the better. However, remember to check if the quoted price
includes Delivery & VAT in the price, as companies can vary in terms of whether they include
the Delivery and VAT in the price quoted to you.
Cheaper is not always better:
Quality Matters - Don’t always dismiss more expensive quotes straight away, as the higher price can at times reflect a better quality of part.
For example, You receive 2 quotes for a complete Mercedes engine:
Quote 1 = £200
Quote 2 = £300
However, although the part is the same, Quote 1 engine could have covered 100,000 miles on the clock, and Quote 2 could have 50,000 miles on the clock. Therefore, Quote 2 would be better quality due to the engine having covered less mileage, so is likely to have less internal wear and tear. The best way to judge the price is to contact both companies to get full details of the Mercedes parts before you order.
Colour Matters – A lot of our customers don’t think the colour is worth considering, however, the right colour could save you money on re-spraying costs.
For example, You receive 2 quotes for a Mercedes bumper and require a red colour:
Quote 1 = £25 - Blue
Quote 2 = £40 – Red
In this situation, although Quote 1 is actually cheaper and looks more attractive, Quote 2 is the better value. The reason why Quote 2 is better is that although you are paying more for the part, you will be making huge savings on re-spraying the bumper if you go with Quote 2 rather than Quote 1, as the colour already matches your car colour. So again its always worth ringing both companies who have provided a quote to get full details of the Mercedes part before you order.
Order your Mercedes Spare Parts:
Step 1 - Call:
To order your Mercedes parts we will provide you with the details of the company that has quoted on your parts. Please keep in mind that you will be dealing with the company stocking your parts directly, so you can get the best deal possible. We do not charge you extra commissions or fees on top – the price you get quoted is the price you pay. Check out our 6 main buying tips, as this will help you to make sure you are ordering the right parts and are making payments securely.
Step 2 - Quote Your Reference Number:
When you get through to the company, please quote your What Part? reference number. This number always begins with WP followed by 6 or 7 digits. It is important that you quote this reference number to the parts supplier as the quote you would have received has been discounted compared to the price you would have received by going directly to the supplier. We are able to negotiate better discounts for our customers due the huge volume of customers we send to the companies on our network – so getting you the best possible pricesfor your Mercedes parts. Also, the reference number will be used by our supplier to retrieve you parts enquiry details, so saving you time when you call.
Step 3 - Confirm details:
Once your details have been retrieved by the stockists who has your Mercedes parts in stock, then its good practice to confirm these details so that you are satisfied that the part is correct before you go ahead to purchase.
Step 4 – Only use PayPal or Credit Card to make a payment:
We strongly encourage our customers to purchase the parts from the suppliers by using PayPal or your Credit Card. These options are recommended due to the better protection that you will receive from these payment providers when buying over the phone. All our suppliers have PayPal accounts, so payments can be made quickly, safely, and securely. Under no circumstances should you pay by Cash or Money Transfers as these payment methods do not protect you in any way.
Step 5 - Arrange Delivery:
Once you have paid for your Mercedes spare parts, you can arrange delivery to your home address or get the Mercedes parts delivered to the garage. Confirm the delivery address to the supplier, ask about estimated time of arrival of the part(s), confirm delivery tracking code so you can track the part, then sit back and relax.
Mercedes Parts UK – Start your search now:
Start your search below now and see how much you could save on Mercedes parts!
There are two easy ways in which you can use this service to search for Mercedes parts:
1) The fastest way to use our service is to complete the parts request form above.
Please try to give us as many details as you can and fill in all the fields in the form, as this will be helpful to the parts suppliers in checking the stock and providing you with accurate quotes. You can use this form to make a FREE Mercedes parts request 24 hours a day, 7 days a week, and 365 days a year.
2) If you rather talk to one of our parts advisors then we’re her to help. Our Mercedes parts advisers have years of experience and will do their best to help you to enter the correct details before sending off your enquiry. Please contact us on 09040 848 444 (£1.02 per minute + network extras) or 07099 858 858, between the hours of 9am Til 6pm Monday to Friday.
Do our network members offer any guarantees?
Yes, all member's on our network offer guarantees on parts that they supply, so you can always buy with confidence. The minimum guarantee is 30 days on all parts for all makes and models of car. If you are buying a new part then these parts comes with a minimum of one year’s guarantee, as do used parts with a value that exceeds one hundred pounds which also come with an extra guarantee too.
So when you get your quotes, always double check your guarantee with the supplier, and before purchasing your Mercedes parts make sure they provide you with written confirmation of the guarantee before you go ahead and purchase, to avoid any issues in the future.
How quickly are parts delivered?
Most of the companies on our network are able to dispatch parts using a Next Day Delivery service, if you order before your parts before 4pm Monday – Friday. However, due to the number of suppliers we have on our network this can vary from supplier to supplier, so it’s always wise to check this with the parts supplier before you go ahead and purchase.
Don’t forget, if you do buy a part from a suppler on our network you can choose where you want the part delivered too, so you can arrange delivery to your home address or directly to the garage fitting your Mercedes parts. Also, it’s always wise to write down your parcel tracking code supplied by the company so you can keep an eye on where your Mercedes parts are at any time.
What savings can I make on Mercedes parts from What Part?
To be honest the savings on parts varies from part to part, and from make to make. However, typically we are upto 80% cheaper than going direct to main dealers to get your Mercedes parts. So we are extremely confident that quotes from our suppliers will always be cheaper than going direct to main dealers.
Also, because we compare the market from warehouses, motor factors and car breakers you will be surprised about the price differences between these companies – so typically we can save you upto 50% between these companies too. Over the years and from extensive data on prices we have collated, buying used Mercedes parts is mostly likely to be cheaper than buying new Mercedes parts, but again can depend on the parts you're searching for.
Our favorite quotes are always used quotes - We love it - as you will benefit from cheaper prices as well as doing your bit for recycling and helping the environment.
What benefits are there for me using the service?
This is a good question as you may not have used our service before. But thousands of people, from private customers to garages, enjoy using our site mainly because they can make huge saving on the Mercedes parts they are searching for – and let’s face it we would all like to reduce our ever increasing motoring repair costs.
Using our service will also save you time in aimlessly ringing around to find you're Mercedes parts and next day delivery is also available, so there is no wonder why we keeping growing and growing each year.
What's our success rate on finding part(s)?
We always try to strive towards 100%, however, because of the new and used car parts market and the daily stock changes from companies on our network, sometimes we cannot always find every single customers part, therefore, typically we help find 95% of our customers parts. We have the largest number of stockists on our network, and growing each day, so if we can't find your Mercedes parts then you can assume no-one else can either.
How reliable are the companies if I decide to purchase a part?
All companies on our network are companies that we believe are well established and honest, and that abide by our code of conduct. If in the unlikely circumstance that you do experience any problems with a company, it is important that you contact them directly and try to resolve the problem with them. In most cases the companies will do their best to resolve the issues.
However, if the issues are not resolved then we can also try to contact the company on a one-off basis on your behalf to help you to resolve the problem, which at times can help. However, due to the Sales Agreement being between yourself and the supplier, we can only try and help resolve issues occurring in relation to your purchase or refund. Even so, if we feel that that one of our suppliers is at fault, or receive numerous complaints about the same supplier, then we will immediately remove the company from our network and future business with them will be terminated.
At 'What Part?' we believe customer care and service is essential for our customers to be 100% happy with the service we provide.
Why not help your family & friends save money on Mercedes parts?
If you have saved money on your Mercedes parts then let us save your family and friends money too on their parts. Sometimes people are so busy that they just buy the parts from the first supplier they ring, and never think to compare the market first. So please spread the word about our service, and in turn make a friend or family member very happy.
Go on – tell them now – you can get social buy using the icons on the left hand side of this page - you could be doing them a huge favour!!
Can I share info about this site using Facebook & Twitter?
Yes – definitely - by all means.
We get this question all the time from our customers using our site. But you don’t need to ask, if you're happy with our service then spread the word and help other reduce their motoring costs too.
Without your support we would not be able to get the deals and discounts we do with our suppliers – so get social – Facebook or tweet now - and help us to grow further so we can on keep stamping down your motoring repair bills.
Use the social icons on the left of this page – get talking now!!
How can I leave feedback?
We love any feedback, good or bad.
Good - If you have found our site useful, then well love to hear from you. This helps us to retain the good bits of our service and make sure we promote these areas more for future customers.
Bad - If for any reason you are not entirely happy, then please let us know too. We love to improve our service and appreciate your feedback, and we are always striving to make sure that the service we provide to our customers is to an impeccable standard.
What payment methods are accepted by companies on our network?
All companies on our service are able to accept payments by Credit Card or PayPal. We strongly encourage all our customers to use these methods of payment due to the better protection these payments methods give you when ordering online or over the phone. By using PayPal or Credit Card you can be rest assured that your payments have been taken securely and safely.
SAY ‘NO’ TO CASH OR MONEY TRANSFERS – Do not under any circumstances make payments by Cash, Money Transfers, Bank Transfers or paying directly into any bank account. You will not be protected, and What Part? will also not be held responsible in any way for lost monies using these methods if they are used to pay for your Mercedes parts.
Specific Q & A's
Can I phone in my Parts Enquiry?
Yes, you are more than welcome to call our helpful parts advisors if you prefer to phone in your Mercedes parts request and would rather speak to someone. Our friendly team know all there is to know about Mercedes parts and can ensure that the details on your form are accurate before being sent off, this way you will be able to have peace of mind that the quotes you receive are accurate and for the right part you are searching for.
Please contact us on 09040 848 444 (£1.02 per minute + network extras) or 07099 858 858, between the hours of 9am Til 6pm Monday to Friday.
Alternatively, we always recommend using our online parts enquiries from, which can be found at the top of this page. The reason we recommend this is due to this option being available to you 24 hours a day, each and every day - so if you're visiting our site outside of office hours then using this method will ensure your enquiry is processed quicker. It’s really easy to use so start searching now!
Why do you need my mobile phone number & email address?
We need your mobile phone number and email address so that we can send you quotes from our ‘Live’ search. We have found over the years that contacting you using these methods is less intrusive than calling you direct, but still making sure we are getting your cheap Mercedes parts quotes to you quickly. This way you are free to call the supplier back at your own convenience.
Please note: We never send your contact details to any company on our network. They will only be presented with the car and part details that will help them to be able to quote accurately. Also, rest assured that your details will never be passed on or sold to third parties either.
How fast am I likely to receive a response after sending my enquiry?
All our suppliers are logged on and waiting for your Mercedes parts enquires, and with hundreds of suppliers on our network you are likely to receive your quotes very quickly.
‘Instant Quote’ Service – this is available 24 hours a day, so you could get a quote directly after sending your parts enquiry. This service provides you quotes that we have received from other customers who were looking for the same parts from the same make and model of car.
‘LIVE Quote’ Service – These quotes are provided manually in real time by our stockists, therefore, if you receive one of these quotes then this has been sent instantly to you from our stockists who have checked your details and have currently got your Mercedes parts in stock. The LIVE stock service typically operates between the hours of 8:30am – 6:00pm, and can be as quick as 5 minutes.
Note: At busy periods such as Monday morning, it may take a bit longer to receive quotes due to the suppliers still maybe catching up with their enquires from the weekend, however, you should still expect a quote response within 30 minutes.
No Response After 30 Minutes – We know this can be frustrating, however, rest assured that we will continue to search for your Mercedes parts for up to 48hours of you sending off your enquiry. There is a good chance that the companies are either still checking stock or may not have the part ready for dispatching just yet. The stock from our suppliers is changing daily, so we will always go the extra mile to make sure that even the hardest to find part can be found on our service.
Am I obliged to purchase a part(s) if I make a parts enquiry?
Not what so ever, the quote you receive are totally 100% No Obligation and you are not required to go ahead and purchase unless you are totally satisfied after calling the supplier.
In fact, we pride ourselves on giving you lots of prices for your parts so you can choose and save money on your Mercedes parts every time you use our service. The best thing to do is to look over all the quotes, choose the ones that suit you the best, then give the supplier in question a call for further details.
Even if you call the supplier to make enquires after receiving a quote, and for whatever reason don’t feel that the deal is the right one for you, you are still under no obligation to purchase. Our suppliers welcome your business and will be happy to assist or help you in your purchase.
How useful is the Part Number off my old part?
I HAVE the part number off my old part – then adding this in the parts enquires form before sending it off will be extremely useful for our suppliers in making sure they quote accurately for your parts as they will check the part number supplied by you with the part they have in stock before quoting.
I DON’T have the part number off my old part – Don’t worry, as our suppliers will have enough information from the form you have completed above to be able quote accurately. If you have any questions and are not completely sure that the part is the correct one after receiving your quote, you can always call the supplier to double check before purchasing.
Are SMS quotes FREE to receive?
YES – 100% Free – No matter how many quotes you receive.
We never ever charge you for receiving quotes from suppliers on our network, as we believe that getting charged just to receive a quote is totally unfair and unethical.
BE WARNED: There are a host of newbie-cowboy companies on the internet trying to provide services similar to ours, but watch out for the hidden costs they will charge you just to receive a quote. They can charge you £1.50 by SMS for each quote received, and can send you up to 6 phantom quotes – total cost to you = £9.00.
How shall I follow up my quote?
The best way to follow up your quotes is to follow the guideline below:
1) Make a list of all the quotes you receive.
2) Choose the quotes that you like.
3) Call the companies stocking your Mercedes parts straight away to make further enquires.
4) Ask the companies the following questions:
- Quote your What Part? - Reference Number.
- Ask questions about the part to ensure it’s the right one.
- Request a Picture of the part from the suppliers to be sent to your mobile or email, so you can check the condition and quality of the part.
- Confirm part number matches the part number of your old part (if applicable).
- Ask about Delivery and also who is responsible for the postage return costs if the part has to be returned for whatever reason.
- Ask for the Parcel Tracking Number – so you can track the whereabouts of your part.
- Once totally satisfied, proceed with the purchase using PayPal or Credit Card only.
Can What Part? reserve or hold onto parts?
No, we are unable to hold or reserve parts. All quotes that we provide are in real time, so once they are gone they are gone. To avoid disappointment, it is always recommended to call the supplier straight away.
Also, keep in mind that the supplier on our network do supply our customers with quotes, however, they have their own customers too and also advertise the parts elsewhere. So when you get a quote, call ASAP.
Can I request a picture of the part before I make the purchase?
Yes, we recommend that before purchasing the part to ask the seller to send you a picture to your mobile or email. This is not so important for new parts but for used Mercedes parts this will help you to be able to check the condition and quality of the part, before making a purchase.
Our suppliers are extremely helpful and will do all they can to make sure you're completely satisfied before sending out the part to you.
I have received multiple quotes, which one shall I call?
This can be a quite confusing, as if you're in a rush then probably the best supplier to call is the cheapest one, but only if the price is the main factor when you're looking to buy the part. However, to get the best possible deal we always recommend that you call the top 3 cheapest quotes, as the cheapest price is not always the best deal.
For example the following factors are worth considering before making a purchase:
- Condition of the Part.
- Colour of the Part – as you could save on re-spraying costs.
- Length of the Guarantee.
- Delivery Cost.
- Mileage of the car the part has been taken from – as the lesser mileage the lesser the wear and tear.
- More expensive part could include more extra accessories.
Is there a charge for calling the parts supplier?
Searching for Mercedes parts using our service is free of charge, receiving quotes via SMS and Email is also free of charge. Therefore, in order to provide the service we do, we do charge a small fee for calling the supplier who has your parts, which is typically charged at £0.50p per minute.
We will always try our hardest to keep the price of the call as low as possible without compromising the quality and speed of the service. To be honest, previous customers don’t mind paying this small charge, due to the considerable saving they are likely to be making when buying the Mercedes parts using our service.
Who covers the cost of Delivery?
Generally speaking the quoting company will cover the cost of postage when they provide a quote, however, this is not always the case as delivery prices can vary depending on where the part is being delivered too. Therefore, it's always a good idea to check the delivery cost when calling the company when making further enquires for your Mercedes parts, as this can vary from supplier to supplier.
Also, always enquire about the suppliers return postage cost, as some suppliers on our network are happy to include delivery cost in the quote, however, if you have to return the Mercedes parts for whatever reason, then you could be liable for the postage return cost. Please always double check with the supplier before purchasing the part to avoid any additional costs.
Should I sign for the part on delivery?
This is a tricky one, as the generally when the courier is delivering the part, the first thing they normally ask you to do is sign for the delivery to confirm it has been delivered. Although this seems to be the normal thing to do and not wanting to waste the delivery driver’s time, we all sign without sometimes thinking about it.
However, be aware, that signing for the delivery and item can be seen as you accepting liability that the part has been deliver without occurring any damage whilst in transition. Therefore, it might take a few minutes more, but always open the box and make sure the part has not been damaged in transition and that you are satisfied with the condition of it. If you are not happy with the condition, please do not sign and the Mercedes parts will be returned to the supplier, without you having to pay any postage return costs.
What if the part is faulty?
The suppliers on our network always try to ensure that they test all parts before dispatching them. In the unlikely event that you discover that the part you have received is faulty, then please contact the supplier you have brought the Mercedes part from as the Sale Agreement is between yourself and the seller (the company you brought the part from). Our suppliers are helpful and appreciate that from time to time on rare occasions that used Mercedes parts can be faulty, so arrange the part to be returned as well as your refund.
What if a supplier refuses to offer a refund?
If you are having issues with receiving a refund, please keep us informed. If we believe that a company has unduly not provided a refund or is at fault then we could on a one-of-basis intervene and provide support. However, due to the Sales Agreement being between yourself and the supplier, we can only try and help resolve issues occurring in relation to your purchase or refund. Even so, if we feel that that one of our suppliers is at fault, or receive numerous complaints about the same supplier, then we will immediately remove the company from our network and future business with them will be terminated. These cases are rare and as we do strictly enforce our code of conduct when companies join our network.
What about my refund though? - In terms of your refund, if you have paid for your Mercedes parts using PayPal or Credit Card then these payment providers will cover your purchase under the Consumer Credit Act (1974). Therefore, we would advise you to contact your payment partner and inform them of the issue, from which they will be able to authorize a refund of the outstanding monies you may be entitled too. What Part? are happy to provide any evidence we can to support you if required.